Introduction
Welcome to MyFarmSight ("we", "us" or "our"). We are committed to protecting the privacy and security of your personal and operational data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our farm management application, including our mobile applications, website and related services (collectively, the "Platform").
By accessing or using MyFarmSight, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
Information We Collect
To provide a complete ecosystem for farm management, we collect different types of information depending on how you use our platform — whether as a Farm Owner, Farm Staff, or Veterinarian.
2.1 Information You Provide Directly
We collect information you voluntarily provide when registering or using the Service, including:
- Account details: name, email address, and phone number
- Farm profile data: farm name, location (address or GPS coordinates), farm size, and type of operation
- Veterinarian profile data: name, professional contact details, location, and practice information
- Operational records: livestock details, batch details, egg production, medication logs
- Financial information: sales, revenue records, and expenses entered into the application
- Communications: messages, support requests, or feedback you send to us
2.2 Information from Third Parties
We may receive data from external sources to enhance the Service, including payment processors for billing and subscription management, and third-party identity verification services (e.g., NIN verification).
How We Use Your Information
We use the information we collect to operate, maintain, and improve the MyFarmSight ecosystem.
3.1 Providing and Improving the Service
- Operate, maintain, and deliver core features of the MyFarmSight ecosystem
- Personalise your experience based on your farm type and operational history
- Process and store your farm records securely
- Track staff progress in our learning platform
- Authenticate staff and veterinarians to maintain a secure and trusted community
3.2 Communications
- Send transactional emails (account confirmations, password resets, billing receipts)
- Provide alerts such as compliance reminders relevant to your operation
- Send marketing communications about new features or offers (you may opt out at any time)
- Deliver automated alerts for feed reorders, water cleaning, medication schedules, and platform updates
3.3 Legal and Regulatory Compliance
- Respond to lawful requests from regulatory or law enforcement authorities
- Detect, investigate, and prevent fraudulent or unauthorised use of the Service
How We Share Your Information
We do not sell your personal data. We may share information in the following limited circumstances:
4.1 Service Providers
We may share data with trusted third-party vendors who assist us in operating our platform, including cloud hosting, payment processing, identity verification, and customer support.
4.2 Between Platform Users
- Farm details and chat data are shared with veterinarians you choose to consult
- Veterinarian profiles (including ratings and services) are visible to farmers
- Farm Owners have visibility over data logged and learning modules completed by their Farm Staff
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. We will notify you before your data becomes subject to a materially different privacy policy.
4.4 Legal Requirements
We may disclose data where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, and safety of MyFarmSight, our users, or others.
Data Security & Retention
We implement industry-standard technical security measures to protect your information, including:
- Protection of personal and farm data from unauthorized access, alteration, or disclosure
- Role-based access controls limiting staff access — farm owners can grant access to supervisors or staff, with restricted platform access for certain functions
- Data retained for as long as your account is active or as needed for services, legal obligations, and dispute resolution
While we take all reasonable precautions, we encourage you to use strong passwords and to notify us immediately if you suspect any unauthorised access to your account.
Your Rights & Choices
You have the right to access, update, or delete your personal information within the MyFarmSight app. If you wish to permanently delete your account or require assistance accessing your data, please contact our support team.
Children's Privacy
MyFarmSight is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Sending an email to your registered address
- Displaying a prominent notice within the application
- Updating the effective date on the website
Your continued use of the Service after the effective date of any update constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to us: